Terms + conditions
General Terms + Conditions
Thank you for visiting the ASHYA (“we”, “us”, or “our”) website (the “Site”). The following terms and conditions apply when you access the Site and for all future transactions performed on the Site. We may revise the Terms and Conditions from time to time, the date of the latest update is found in the final section of this page. Your continued usage of the Site constitutes your acceptance of these Terms and Conditions.
We strive to keep the Site up to date with the most current content and information, however ASHYA is not able to guarantee the Site is free from typographical errors or other inaccuracies – including, but not limited to, correct texts, images, inventory, and pricing. In the event that an item is unavailable, ASHYA will contact you by e-mail. If you have been charged the incorrect amount for an item, we reserve the right to notify you and cancel your order prior to shipment. ASHYA reserves the right to accept or decline orders at our sole discretion. ASHYA relies on outside organizations, such as credit card processors and e-commerce platforms, in order to facilitate aspects of the Site. We cannot be held responsible for any damage caused or errors resulting from their activities. ASHYA cannot warrant that the Site’s operations or content will be uninterrupted or free of error.
Our online store accepts payment in the form of credit card and debit cards: Visa, American Express, Master Card, and Discover. Your card will not be charged until the order has been filled. Please note that your card is debited with the purchase amount once ASHYA has sent you the order confirmation email.
Acceptance + Shipping Confirmation
Orders are processed the following business day. Orders placed on weekend and holidays will be processed the next business day. Orders are processed from New York, NY. Availability of products is not guaranteed. If you have ordered an item that is not available or that is delayed, we will notify you via email or telephone. Buyer will receive a shipment confirmation email with the shipment tracking number once the package has been released. Signature is required unless you note otherwise. Residents of New York will pay state tax on their purchase (8.875%). Expected arrival date for international orders is approximately 10-14 days from the ship date. For international orders, a customs duty will be charged to you depending upon the country in which you reside. ASHYA is not responsible for payment of this duty. By law, we cannot change the value of an order on the commercial invoice(s). We must adhere to all international import/export laws. If you decide to refuse your shipment, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred (on both the original and return shipments), and the cost of returning the package. This amount will be subtracted from your merchandise refund. All international orders are shipped via UPS or FEDEX.
Online Store Return + Exchange Policy
At this time, all accessories sales are final. Because ASHYA is a small operation, we do not accept returns, exchanges or offer price adjustments on any of our items.We are constantly working to improve our service and available stock, but at this time, due to the finality of your purchase, we strongly encourage you to email us at info@ASHYA.co with any prior questions or concerns. We also strongly suggest you precisely note measurements and scale of all products before purchasing. In the event of manufacturing defect, please email us at info@ASHYA.co within 48 hours of receiving your merchandise.
Your privacy is very important to us and we will always act to protect your information. We take this responsibility seriously and are very careful about how and when your personal information is collected, used and shared.
ASHYA is the owner of this website. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. *Please check the terms and conditions pages from time to time- as the agreement terms may change.